Frequently Asked Questions
Orders & Shipping
When will my order ship?
Most orders are processed within 1–2 business days.
Orders placed before 12:00 PM Pacific Time are often shipped the same day, although processing times may vary during holidays, peak seasons, or periods of high order volume.
Once your order ships, you will receive a confirmation email with tracking information.
How long does delivery take?
United States
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Standard Shipping: 2–10 business days
International
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USPS Priority, DHL, or UPS: 5–15 business days
Delivery times are estimates and may vary depending on destination, customs processing, weather conditions, or carrier delays.
Do you offer free shipping?
Yes.
We offer FREE U.S. shipping on all orders.
Expedited shipping options may also be available at checkout.
Do you ship internationally?
Yes. We proudly ship worldwide.
International shipping rates are calculated at checkout based on destination and package weight.
Please note that customs duties, taxes, VAT, and import fees are the responsibility of the customer and may be collected upon delivery.
How do I track my order?
As soon as your order ships, you'll receive a shipping confirmation email containing your tracking number.
If you need assistance locating your shipment, please contact us at cs@raregearusa.com.
Can I cancel or modify my order?
If you need to make changes to your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may be unable to make changes or cancellations.
Products & Authenticity
Are your items authentic?
Yes.
Every item sold by Rare Gear USA is carefully inspected for authenticity before being listed for sale. We specialize in genuine vintage military clothing, equipment, and collectibles sourced from around the world.
Authenticity is at the core of what we do.
Why do vintage items show signs of wear?
Most of our inventory consists of authentic vintage military garments that may be decades old.
Natural signs of age, storage, use, repairs, fading, or wear are part of the history and character of genuine vintage pieces. Any significant flaws or notable condition issues will be clearly disclosed in the product listing whenever possible.
How do I know the condition of an item?
Every product listing includes:
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Detailed photographs
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Hand-taken measurements
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Condition notes
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A condition rating
We encourage customers to carefully review all photos and descriptions before purchasing.
Why don't you use standard sizing?
Military sizing and vintage sizing often differ significantly from modern sizing standards.
For this reason, we provide actual garment measurements rather than relying solely on size tags.
The listed measurements are the most accurate way to determine fit.
How can I choose the right size?
We recommend comparing the measurements provided on the product page to a similar garment you already own.
Every item is individually measured by hand to help you make an informed purchase with confidence.
You can also visit our Sizing Guide for detailed measurement instructions.
Returns & Exchanges
What is your return policy?
Due to the unique and one-of-a-kind nature of vintage inventory, most items are considered final sale.
However, eligible returns may qualify for:
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Store credit
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Exchanges (when available)
Please review our Return & Exchange Policy for complete details.
Can I return an item because it doesn't fit?
We strongly encourage customers to review all measurements before purchasing.
Because each item is individually measured and described, measurements provide the most accurate indication of fit.
If you have any questions before purchasing, we're always happy to help.
What if there is a problem with my order?
If you receive:
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The wrong item
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An item significantly different from its description
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An order affected by a fulfillment error
Please contact us immediately and we'll work to resolve the issue as quickly as possible.
Customer Accounts
Do I need an account to place an order?
No.
You may checkout as a guest or create an account for a faster shopping experience.
What are the benefits of creating an account?
Creating an account allows you to:
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View order history
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Track current orders
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Save shipping information
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Enjoy faster checkout
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Manage newsletter preferences
Newsletter
How do I subscribe to your newsletter?
Simply enter your email address in the newsletter signup section located at the bottom of our website.
Subscribers receive updates on:
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New arrivals
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Restocks
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Special releases
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Exclusive promotions
Security & Trust
How do I know I'm shopping with the real Rare Gear USA?
For your protection, we recommend purchasing directly through our official website:
Rare Gear USA is not affiliated with unauthorized sellers, imitation websites, or third-party stores claiming to represent our brand.
If you're ever unsure whether a website, advertisement, or social media account is legitimate, please contact us before making a purchase.
Why should I buy from Rare Gear USA?
Every item listed on Rare Gear USA is:
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Individually inspected
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Authenticated
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Photographed in detail
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Measured by hand
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Accurately described
Our goal is to provide collectors, enthusiasts, and vintage military customers with a transparent and trustworthy shopping experience.
Still Have Questions?
We're always happy to help.
📞 +1 (424) 292-3315
