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F.A.Q.

ORDERS

When orders are being fulfill and payment process ?

For all orders placed before 12 Noon Pacific Time, we strive to ship the same day.  However, at times we cannot guarantee same day shipment due to, among other things, national holidays which may affect the United States Postal Service delivery schedule.  As such, we reserve the right to ship those orders within no later than 2 business days from the date the order is placed.

Once you place an order, 

Raregearusa.com will send an authorization approval request to your credit card / financial institution / Merchant process (PayPal, e.g.). That means that we will verify with your bank that funds are available and funds will be placed on hold until shipping but no funds will be transferred yet.

Once we ship product

Your credit card will be charged (and money will then be transferred) when purchased item(s) is (are) shipped out and a tracking number is provided.

 

Are orders being filled at this time due to COVID-19?
We are processing and fulfilling orders from our warehouse but may be experiencing delays as increased regulations and restrictions associated with COVID-19 have reduced hours of operation. Please contact customer service with any concerns at cs@raregearusa.com

 

How do I check the status of my order?
You may check the status of your order by visiting the Account link and logging in to your customer account. If you do not have a customer account, you may contact us at cs@raregearusa.com to check on the status of your order.

 

Can I change or cancel my order?
We are unable to change any orders after they have already been placed. If you want to cancel your order, 
you may get in contact with us at cs@raregearusa.com.

 

Will I be charged sales tax on my order?
Sales tax currently applies to orders from the states of Arizona, Colorado, Illinois, Indiana, Iowa, Georgia, Kentucky, Maryland, Michigan, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Washington, and Wisconsin.

 

What payment methods are accepted at checkout?
Raregearusa.com currently accepts American Express, Discover, MasterCard, and Visa credit cards. We also accept payments via PayPal. See below for details on Afterpay at checkout.

 

Do you ship outside of the United States?
Currently, we are able to ship Worldwide. ( USA, Europe, Asia..)

 

How much will it cost to ship my order?

Domestic Orders 

All domestic orders are shipping via USPS Priority mail, shipping cost varies between $7 to $45 average.

International Shipping

International orders are ship via USPS priority, DHL or UPS, the shipping rate will be calculated into your final order upon Checkout. Applicable duties, taxes, tariffs and value-added taxes (VAT) will be assessed to the customer on delivery.

 

How will I know when my order has shipped?
You will receive a shipment notification email including a tracking number as it is shipped. If you are having trouble tracking your order, 
you may get in contact with us at cs@raregearusa.com for assistance.

 

When can I expect my order to ship?
Orders will be processed and shipped out within 1 to 5 business days of when the order was placed.

 

When can I expect my order to arrive?
Your order's arrival date is dependent upon the shipping method and location. Our warehouse is located in California and therefore Standard Shipping timelines vary.

Domestic USA orders via USPS Priority Mail: 2 to 10 days
International via USPS Priority or DHL : 5 to 15 days 

GENERAL

How do I subscribe to the newsletter?

You may subscribe to our newsletter by entering your email address into the field on the footer of the front page of our website. You may also email us at cs@raregearusa.com for assistance with subscribing.

What is your return and refund policy?

Please see our return and refund policy. 

https://www.raregearusa.com/pages/return-and-refund-policy

 

How do I set up a customer account?

You may create a customer account by visiting raregearusa.com and clicking “ACCOUNT” at the top of the home page. This will take you to a page in which you can click “CREATE AN ACCOUNT.”

 

What are the benefits of having a customer account?
Creating a customer account on raregear.com provides the following benefits:

— Allows for faster, more convenient checkout with saved mailing and payment information

— Enables viewing of order history and current order status under the “my orders” tab

— Editing of newsletter preferences is convenient under the “newsletter subscriptions” tab

 

How do I know I am purchasing an authentic product?
Our team of expert make sure all product guarantee authentic products will have
. Please read description of listing before purchase and feel free to contact us at cs@raregearusa.com for any question about our listings.