Rare Gear USA Return, Exchange & Store Credit Policy
Rare Gear USA specializes in authentic vintage military clothing, surplus, and collectibles. Each piece has its own age, condition, construction, and history. Please review the product photographs, measurements, condition rating, and description before ordering.
Understanding vintage military merchandise
Vintage and surplus garments may show wear, fading, repairs, alterations, storage marks, or other signs of age. Disclosed characteristics form part of the item's described condition. A condition grade does not replace the individual listing's details. Unused or new old stock items can also show storage-related aging.
Military label sizes can differ from modern sizing. Compare the actual measurements with a similar garment that fits you, allowing for intended layering. See our Sizing Charts and Condition Guide.
Return eligibility
We accept eligible return requests within 15 days of delivery. Approved standard returns are issued as store credit; an exchange may be arranged when available. An eligible item may be returned because it does not fit, subject to the conditions and exclusions below.
- The item must remain in the same condition as received, with no wear or use after delivery, washing, cleaning, alterations, or damage.
- Include original tags, if supplied, and all included components such as removable liners, hoods, belts, or accessories.
- The item must be free of newly introduced odors, stains, pet hair, or smoke exposure.
- Proof of purchase and a Return Authorization (RA) number are required.
Items excluded from standard returns
- Sale, clearance, promotional, or discounted items.
- Gift cards.
- Items worn, washed, cleaned, altered, damaged, or otherwise changed after delivery.
These exclusions do not remove rights relating to faulty or misdescribed goods, fulfillment errors, or other rights under applicable law.
How to request a return
Email cs@raregearusa.com within 15 days of delivery. Include your order number, item name, reason for return, and photographs where relevant.
After approval, we will provide an RA number and the return address and instructions. Clearly include the RA number with your package. Do not send items back before receiving authorization.
Return shipping
Customers pay return shipping for standard returns, including fit or preference returns. If we shipped the wrong item, made a significant description error, or failed to disclose a material defect, contact us so we can arrange the appropriate return process and shipping solution.
Use a trackable shipping service and consider insurance for collectible or high-value items. Retain proof of shipment. Original shipping charges are generally non-refundable for standard returns, except where applicable law requires otherwise.
Store credit and exchanges
Store credit is issued after the returned item has been received and inspected. Following our standard policy, credit is valid for one year from the original purchase date, is non-transferable, and cannot be redeemed for cash except where required by applicable law. It may be used toward eligible purchases at RareGearUSA.com. Any legally required different treatment takes precedence.
Exchanges depend on available inventory. Many vintage military pieces are one of a kind, so an identical replacement may not be available.
Incorrect, damaged, or missing items
Please inspect your order promptly. If an item is incorrect, damaged, missing, or materially different from its description, contact cs@raregearusa.com within 72 hours of delivery where possible. Include your order number and photographs of the item, packaging, and shipping label. Keep the packaging while we investigate.
Refunds to the original payment method may be approved for an incorrect item, a material description error, or damage attributable to Rare Gear USA, and will be provided where required by applicable law. Approved refunds are processed within 5 business days after return inspection and approval; your payment provider may take additional time to post them.
Return assessment and customer rights
We may decline a standard return that falls outside the return window, is excluded above, is incomplete, or does not meet the condition requirements. Accurately describing an item does not by itself exclude an otherwise eligible fit or preference return.
This policy does not limit mandatory consumer rights. Customers in the European Union may have a statutory right to withdraw from an eligible online purchase within 14 days of receipt, subject to applicable rules and exceptions. Where a statutory right applies, its refund and return requirements take precedence over our store-credit policy.
Contact
Rare Gear USA
Email: cs@raregearusa.com
Phone: +1 (424) 292-3315