Last updated: November 1, 2026
Rare Gear USA ("we," "us," and "our") operates raregearusa.com and the related shopping, account, customer support, and other services we provide (the "Services"). Our online store is powered by Shopify.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you browse our website, place an order, use the Services, or communicate with us. It also explains your privacy choices and how to contact us. For personal information whose purposes and means of processing we determine, Rare Gear USA is the responsible business or data controller under applicable privacy laws. Shopify and other providers may be independently responsible for certain processing, as explained below.
If this Privacy Policy conflicts with our Terms of Service regarding the handling of personal information, this Privacy Policy governs that issue. Where applicable law requires consent, we request it separately; this policy does not replace that consent.
Personal information is information that identifies you or can reasonably be linked to you. The information we collect depends on how you interact with us and may include:
These categories can include identifiers, customer records, commercial information, internet or network activity, general location information, and inferences under applicable privacy laws. Certain payment or account-access information may be classified as sensitive personal information. We process that information for the relevant transaction, account, security, or legal purpose.
If you provide another person's information, such as a recipient's shipping details, please provide only information you are authorized to share. Information that has been de-identified so it cannot reasonably be linked to an individual is not personal information where applicable law recognizes that distinction.
Some information is necessary to process a purchase, deliver an order, or respond to a request. If it is not provided, we may be unable to complete the relevant transaction or service.
Payments are processed through Shopify and the payment providers available at checkout. Those providers may collect and process payment-card or financial-account details. We receive the payment and transaction information needed to administer your order, such as your payment method, payment status, and transaction details. The provider's privacy notice also applies to information it processes independently.
We may use order, contact, billing, shipping, payment, and technical information to review a transaction and help prevent unauthorized purchases. If verification is needed, our team may contact you by email, phone, text message, or website chat. We may be unable to complete an order if necessary information cannot be verified.
We currently use text messages only when needed to verify an order. We do not currently operate an SMS marketing program, and text messaging is not a customer support channel.
For order questions or other assistance, please contact us by email at cs@raregearusa.com, by phone at +1 (424) 292-3315, or through our website chat.
If we introduce an SMS marketing program in the future, we will provide the relevant disclosures and obtain any consent required by applicable law before sending marketing texts.
Our Shopify store and its providers use cookies and similar technologies for essential functions such as shopping sessions, checkout, and security. Depending on the features enabled and your privacy choices, cookies, pixels, and similar technologies may also support remembering preferences, understanding website activity, personalization, analytics, or advertising.
Where advertising services are used, the relevant partners may receive information about your device, browsing activity, purchases, or identifiers and use it to show or measure advertisements across websites and services. Certain disclosures may be considered a "sale," "sharing," or processing for "targeted advertising" under applicable privacy laws, including when no money is exchanged.
Where cookie or privacy controls are presented on the website, use those controls to manage the available choices. To exercise an applicable right to opt out of sale, sharing, or targeted advertising, or to request help with your preferences, email cs@raregearusa.com or contact us using Section 15. Where consent is required for non-essential tracking or advertising, you have the right to decline or withdraw that consent.
Your browser may also allow you to block or delete cookies. Doing so can affect features such as remembering your cart or preferences. Depending on the choice and technology involved, you may need to renew your preferences when using another browser or device or after clearing cookies. Opting out of personalized advertising does not necessarily stop all advertising.
We disclose personal information where needed for the purposes described in this policy, subject to applicable law and your choices:
Providers that independently determine how they use your information do so under their own privacy notices. Content you choose to post publicly, such as a review, may be visible to others.
Shopify hosts our store and processes personal information about your access to and use of the Services to operate and improve them. Information you provide is shared with Shopify and relevant third parties, which may be located outside your country.
Depending on the Shopify services enabled for our store and your interactions with Shopify, Shopify may also process information to provide enhanced services that incorporate data from interactions with our store, other merchants, and Shopify. These services may support security, service improvements, personalized experiences, or advertising. Where Shopify determines the purposes and means of that processing, it is responsible for its own use of personal information and for handling related privacy-rights requests.
Learn more in the Shopify Consumer Privacy Policy. You can exercise applicable rights relating to Shopify's processing, including advertising choices or withdrawal of consent, through the Shopify Privacy Portal. Requests concerning information we control can be sent to us using Section 15.
Depending on your location and the law that applies, you may have the right to:
Email cs@raregearusa.com with your privacy request, including an applicable sale, sharing, or targeted-advertising opt-out. You may also contact us by phone or through our website chat. Please tell us which right or preference you want to exercise so we can direct your request appropriately.
We may need to verify your identity before fulfilling an access, correction, or deletion request, using information reasonably necessary for that purpose. We do not require identity verification for an applicable sale or sharing opt-out request, although we may need enough information to identify the request and apply your choice.
You may use an authorized agent where permitted by law. We may request appropriate proof of the agent's authority and any verification allowed for the type of request. We respond within applicable legal deadlines and explain any permitted extension or reason we cannot fulfill a request. We will not unlawfully discriminate against you for exercising your privacy rights.
Depending on your location and the applicable law, you may have the right to use a recognized opt-out preference signal, such as Global Privacy Control (GPC), to communicate a sale, sharing, or targeted-advertising opt-out. The scope of a signal can depend on the browser, device, and whether it can be associated with an account. Learn more at globalprivacycontrol.org. Contact us for assistance exercising your rights. A browser's general "Do Not Track" setting is not necessarily equivalent to a recognized opt-out preference signal.
You can unsubscribe from promotional emails using the unsubscribe link in those messages. We may still send non-promotional communications needed for your orders, account, security, or requests.
Where European Economic Area or United Kingdom data protection law applies to our processing, the legal basis depends on the purpose:
You may object to processing based on legitimate interests and to processing for direct marketing. You may also request restriction where applicable or withdraw consent through the relevant controls or by contacting us. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
We operate in the United States. Shopify and other providers may store or process personal information in the United States and other countries, where privacy laws may differ from those in your country.
Where applicable law requires safeguards for an international transfer, we rely on recognized mechanisms, such as an applicable adequacy decision, the European Commission's Standard Contractual Clauses, or the relevant United Kingdom transfer arrangements, as appropriate. Contact us for information about the safeguards relevant to your information and how to obtain a copy, subject to appropriate protection of confidential information.
We use reasonable measures designed to protect personal information. No website, transmission, or storage system can be guaranteed completely secure. Please protect your account credentials and avoid sending full payment-card numbers, passwords, or other sensitive account credentials through email, website chat, or text message.
We retain personal information for as long as reasonably necessary for the purposes described in this policy. The criteria depend on the information and purpose:
A deletion request does not always require immediate removal of every record; applicable law may allow or require retention for specific purposes. Where information is no longer needed, we delete or de-identify it in accordance with applicable requirements.
The Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe a child has provided personal information to us, please contact cs@raregearusa.com so we can review the matter and take appropriate action, including deletion where required.
As of the date of this policy, we do not have actual knowledge that we sell or share, as those terms are defined by applicable law, the personal information of individuals under 16. This section does not change any age or parental-permission requirements in our Terms of Service.
The Services may link to websites, social platforms, payment services, or other services operated by third parties. Their handling of personal information is governed by their own privacy notices. Review those notices before providing information to them. A link from our website does not mean we control that third party's privacy practices.
If you have a concern about our privacy practices, contact us using the details below. Where you have a right to appeal a privacy-request decision, email cs@raregearusa.com and identify the decision you would like reviewed. We will explain the outcome and provide further complaint information where required.
You may also have the right to complain to your local privacy or data protection authority. EEA residents can find their authority through the European Data Protection Board. UK residents can contact the Information Commissioner's Office.
We may update this policy to reflect changes in our practices, Services, or legal requirements. We will publish the revised policy here, update the "Last updated" date, and provide additional notice or request consent where required by applicable law.
For privacy questions or to exercise your privacy rights, contact:
Rare Gear USA
Email: cs@raregearusa.com
Phone: +1 (424) 292-3315
Mail: 15000 S Avalon Blvd, Suite H
Gardena, CA 90248-2035
United States
You can also reach us through our website chat or visit our Contact Us page. Customer support is available by email, phone, or website chat. Text messages are used only for order verification.
