Have a question about an item, sizing, condition, shipping or your order? Whether you're a collector, enthusiast or first-time customer, our team is happy to help.
Email: cs@raregearusa.com
Phone: +1 (424) 292-3315
Chat: Use the chat feature on our website.
For order questions, please include your order number. For help with a specific item, include its name or product link and your questions about sizing, condition or details.
We ship from our warehouse in Los Angeles, California. All shipping cutoff and dispatch times are Pacific Time (PT).
If you need confirmation of same-day dispatch after noon PT, contact us by email, phone or website chat before or after placing your order. Please wait for our team's confirmation before relying on same-day dispatch.
For help meeting a delivery deadline, include your destination ZIP code, the date you need the package and your order number if you have already ordered. See our Shipping Policy for the dispatch guarantee, carrier availability and delivery estimates.
For your protection, our team may contact you by email, phone or text message when an order needs additional verification. Please provide accurate billing and shipping information, a valid email address and a reachable phone number at checkout.
Text messages are used for order verification only. We do not currently operate an SMS marketing program. Text messaging is not a customer support channel; please use email, phone or website chat for order questions or general assistance.
You may find the answer in our:
Because every item is individually photographed, measured and described, please review the full product listing. Military label sizes can differ from modern sizing, and removable liners, hoods or accessories are included only when stated in the listing.
Rare Gear USA
15000 S Avalon Blvd, Suite H
Gardena, CA 90248-2035
United States
For returns, please request a Return Authorization (RA) number and follow the return instructions we provide before sending your package.
We typically respond to emails within 1 business day. During weekends, holidays or periods of high order volume, response times may be slightly longer.
Rare Gear USA specializes in authentic vintage military clothing and equipment from around the world. Every item is individually inspected, measured, photographed and described to provide a transparent shopping experience.
Thank you for choosing Rare Gear USA.
