We ship from our warehouse in Los Angeles, California. All order cutoffs and dispatch times are Pacific Time (PT).
Our regular dispatch days are Monday through Friday, subject to a suitable carrier service being available for your order. We remain open during most holidays; dispatch depends on carrier operations, as explained below.
Dispatch means we prepare and package your order, provide your tracking number, and physically hand your package to UPS or USPS. Our dispatch commitment includes the carrier handoff, not just creating a shipping label.
| When your order is received | Our dispatch commitment |
|---|---|
| Before 12:00 p.m. (noon) PT on a dispatch business day | Guaranteed same-day dispatch. |
| From 12:00 p.m. to 5:00 p.m. PT | Same-day dispatch is not guaranteed. We make our best efforts to dispatch orders received between 12:30 p.m. and 4:00 p.m. that same day, depending on order volume and carrier availability. Any afternoon order that does not dispatch that day is guaranteed to dispatch first thing the next available business morning. |
| After 5:00 p.m. PT | Guaranteed dispatch first thing the next available business morning. |
| On a weekend, or when a suitable carrier service is unavailable | Dispatch first thing the next available business morning. |
For example, an order placed Friday afternoon that does not dispatch on Friday will dispatch first thing Monday morning, provided a suitable carrier service is operating. If a carrier closure prevents dispatch on Monday, it will dispatch first thing the following available business morning.
If you need same-day dispatch after noon, contact us by email, phone or website chat before or after placing your order. Please wait for our team's confirmation before relying on same-day dispatch.
These commitments use the time your order is placed. If an order requires additional security verification, the applicable dispatch timetable begins when that review is completed and the order is cleared for dispatch. See Order Verification below.
We offer free standard shipping on U.S. domestic orders using UPS Ground or USPS Ground Advantage. We select the carrier based on your package and destination.
Estimated transit time is 1-5 business days after dispatch. Some destinations, including Alaska, Hawaii and U.S. territories, may take longer.
Transit time is separate from the time needed to dispatch your order. Delivery estimates are not guaranteed and may be affected by weather, carrier disruptions and holiday schedules.
Available expedited services and prices are shown at checkout. UPS Next Day Air orders receive priority handling.
Orders placed before noon PT on a dispatch business day qualify for our same-day dispatch guarantee. For orders placed after noon, we make our best efforts to dispatch the same day, but cannot guarantee it. Any afternoon order that does not dispatch that day will dispatch first thing the next available business morning. Orders placed after 5:00 p.m. PT follow the same next-business-morning commitment.
UPS Next Day Air describes the carrier's transit service after dispatch. It does not automatically mean delivery the day after you place your order. Arrival depends on the dispatch date, carrier acceptance cutoff, destination and selected service.
If timing is critical, contact us by email, phone or website chat before or after ordering so we can confirm dispatch availability and discuss the available shipping options.
We know timing matters during the holidays. We maintain our same-day and next-business-morning dispatch commitments, prioritize UPS Next Day Air orders, and help you choose an available shipping option for your deadline.
Our warehouse remains open during most holidays. If USPS is closed but UPS is operating a suitable service, we will route eligible free standard shipments through UPS Ground at no extra charge. If no suitable carrier service is available for your order, it will dispatch first thing the next available business morning.
Need your order by a particular date? Contact us by email, phone or website chat before or after placing your order. Include your destination ZIP code, the date you need the package, and your order number if you have already ordered.
We can confirm whether same-day dispatch is still possible and explain the available services. Our dispatch guarantees do not guarantee arrival by a particular holiday or date; delivery remains subject to carrier operations and transit conditions.
We send your tracking details when your order is prepared for shipment. The carrier's tracking status may take time to update after the package has been handed over.
For tracking or delivery questions, contact us by email, phone or website chat and include your order number.
Rare Gear USA ships internationally to supported destinations where delivery services and applicable restrictions permit. Available services and rates are shown at checkout for your destination. Carriers may include USPS, DHL and UPS.
International delivery is generally estimated at 4–12 business days after dispatch, but may take longer depending on the service, destination, customs clearance and carrier conditions. Use any service-specific estimate shown at checkout as your reference. Delivery estimates are not guarantees.
Shipping charges are calculated at checkout based on the destination, package weight, dimensions and selected service.
Customers are responsible for applicable customs duties, import taxes, VAT, tariffs, brokerage fees and other destination charges unless these are expressly included at checkout. Customs processing may delay delivery.
For your protection, some orders require additional verification before dispatch. Our team may contact you by email, phone or text message using the contact information provided at checkout.
Please enter accurate billing and shipping information, a valid email address and a reachable phone number. Your billing information should match the information associated with your payment method. Enter payment details only through our secure checkout.
Text messages are used for order verification only and are not a customer-support channel. For shipping questions or other order inquiries, please contact us by email, phone or website chat.
Orders requiring additional verification will not dispatch until the review is complete and the order is approved.
For these orders, our dispatch timetable is based on when verification is completed and the order is cleared for dispatch. For example, an order cleared before noon PT on a dispatch business day qualifies for same-day dispatch. An order cleared in the afternoon follows our afternoon dispatch policy, including guaranteed dispatch first thing the next available business morning if it does not dispatch that day.
Orders that do not require additional verification keep their original order time for dispatch purposes.
If we cannot verify an order or it does not meet our security requirements, we may cancel it. We will notify you by email and may ask you to place a new order with corrected information.
If payment has been captured, it will be refunded to the original payment method. If there is only an authorization, it will be voided where applicable. Your bank or payment provider determines when the refund or released authorization appears in your account.
A replacement order follows the dispatch timetable for the new order, including any additional verification it requires.
If you need to correct your shipping address, contact us as soon as possible by email, phone or website chat. Address changes are not guaranteed and may require cancellation and a new order for security reasons.
Once a package has been handed to the carrier, we may be unable to change its address or stop delivery.
For shipping questions, same-day dispatch confirmation, holiday delivery requests or other order inquiries, contact us by email, phone or website chat. If you have already ordered, please include your order number.
